1. Introduction
Welcome to HEAVY EQUIPMENT SPECIALISTS PTY LTD (“we,” “our,” or “us”). These Terms and Conditions set out the rules governing access to our website and the use of our services. By accessing our platform or completing a transaction, you acknowledge and agree to be bound by these terms. Please review them carefully before proceeding.
2. Vehicle and Machinery Sales
Product Availability and Pricing: Our website displays vehicles and machinery with fixed and transparent pricing, subject to availability and the payment conditions outlined below. Listings are reviewed and updated on a regular basis to ensure accuracy.
Repossession and Institutional Stock: Some inventory may consist of repossessed or recovered assets originating from banks, finance companies, and leasing institutions. These units are offered following loan defaults, insolvency events, or enforcement actions. We act as a transaction facilitator, managing the sales process, payment handling, and delivery coordination.
Private and Commercial Sellers: We also source vehicles and machinery from verified private owners, fleet operators, rental providers, and government entities across Australia. All items are assessed and validated prior to being listed for sale.
Storage and Access: Units are stored at secure facilities located throughout Australia. For security and logistical efficiency, onsite inspections are not offered, and all purchases are delivered directly once payment is confirmed.
Condition and Quality Assurance: Each listed vehicle or machine is subject to structured mechanical and technical assessments to ensure it meets acceptable quality standards and is free from major undisclosed defects.
3. Purchase Protection Guarantee
At HEAVY EQUIPMENT SPECIALISTS PTY LTD, customer confidence is a priority. Our Purchase Protection Guarantee is designed to provide peace of mind when purchasing vehicles or machinery online.
15-Day Trial Period: All purchases include a 15-day assessment period. If the unit does not meet your expectations, it may be returned within this timeframe for a full refund, subject to the applicable policy conditions.
Australia-Wide Delivery: We offer secure door-to-door delivery services to all locations within Australia.
Delivery Charges: Delivery is provided free of charge for the first 500 kilometres. Any distance beyond this limit is charged at a rate of $0.50 per kilometre.
Returns: If the purchased vehicle or machinery does not meet your requirements during the trial period, it may be returned for a full refund. Further details are available in our return policy: https://heavyqspecialists.com/return-policy/
4. Sales and Delivery Process
Customer Information: To finalise a purchase, buyers must provide standard details including identification information, contact details, delivery address, and preferred payment method.
Invoice Issuance and Payment: Upon order confirmation, an official invoice containing payment instructions will be issued and sent to the buyer’s nominated email address.
Payment Verification: After payment is made, buyers are required to provide proof of transfer so the transaction can be verified and processed.
Order Preparation: Once payment is confirmed, final checks are completed and delivery arrangements are scheduled to prepare the unit for dispatch.
Delivery Procedure: The vehicle or machinery will be delivered to the specified address within the agreed timeframe. At delivery, identification will be verified, signatures obtained, and all relevant documentation and keys handed over.
5. General Provisions
Limitation of Liability: To the extent permitted by law, we are not liable for any indirect, incidental, or consequential losses arising from the use of our website, services, or purchased products.
Applicable Law: These Terms and Conditions are governed by the laws of Australia. Any disputes arising in connection with these terms are subject to the exclusive jurisdiction of Australian courts.